Cancellation policies

All reservations must be made with a minimum time of 24 hours in advance (Subject to availability).
To confirm a reservation, a deposit of 60% of the flight must be made.
Cancellations of reservations must be made with a minimum advance notice and apply a penalty on the value of the reserved plan as follows:

  • Change of minimum date with 48 hours no penalty.
  • Cancellation of reservation before 15 days penalty 10%.
  • Cancellation of reservation between 14 to 7 days penalty 15%.
  • Cancellation of reservation between 7 to 2 days penalty 20%.
  • Cancellation of reservation with 1 day 30%.
  • No show penalty of 100% total value

The rates described for the plans are subject to availability and total occupancy of the aircraft.

The dates are subject to programming, therefore, you should consult the days programmed in www.helitours.com.co or contact our telephone helpline.

Flight operations will not be carried out, in adverse weather conditions. In case that for this reason the activity can not be performed, it will be rescheduled for the most immediate date or the money will be refunded less an administrative cost equivalent to 7% on the rate. ** Subject to changes and cancellations by occupancy rates.

We care about the details, especially when it comes to your safety, PLEASE carefully follow the recommendations of our personnel on land. If you have a concern, require additional services or have any problem, please get in touch with the line ( +57) 319 402 7205 or email reservas@helitours.com.co